[Update: There was a conflict between the Alexa extension in Chrome and the WordPress.com website that made it impossible for affected WordPress.com users to log in, on the weekend of 10/3/2015. Alexa Support notified me a few days ago that WordPress.com made a change that fixes this problem. You should be able to reinstall or re-enable the Alexa extension, if you wish, and log into WordPress.com, now. I just tried, and it does work. The post, below, has been updated accordingly.]
If you were having difficulties, last weekend, logging into WordPress.com using the Chrome browser, you probably had the Official Alexa Plug-in installed. Although this is fixed by a change in the WordPress.com website – according to Alexa – you may experience a different problem next week, next month, or next year. It’s a good reminder that plug-ins and extensions and websites don’t always play nice with each other – and that seemingly complex technical problems sometimes have the simplest, most non-obvious, and non-intuitive solutions. It still makes no sense to me that a browser plug-in could fool a website into thinking your account doesn’t exist at all – but that appears to have been the case, and absent a better technical explanation, will continue to baffle me for a while.
Thanks to @WordPressdotcom for identifying the root cause, providing the solution, and finally, implementing a more permanent “fix”!
Anyway, here’s how to disable extensions in Chrome, if you’ve forgotten:
- Go to the Chrome toolbar and click the button in the upper right corner.
- Click More Tools > Extensions.
- Find the suspect plug-in. Disable it, then hit the trashcan icon to delete it.
- You may need to restart your browser.
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