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Well Played, Facebook!

That didn’t take long. Yesterday, I wrote about how we all needed to be more thoughtful about our use of social media and stop scapegoating sites like Facebook for our human failings and disappointments. Even before the post went live, this morning, Facebook flagged my PC as being “possibly infected with malware” and tried to force me to download Kaspersky and run a scan before allowing me to log in:

fb-kaspersky-0105

There are just a couple of problems with that:

  • I run pretty decent antivirus/antimalware/firewall software and pay to keep it up to date. I got nothin’.
  • IF my PC were infected, why would I trust the site that tells me about it to provide an app to scan and clean it for me? See http://www.scambusters.org/fakeantivirus.html for one example of why you shouldn’t do this.

I’d started to do this, anyway – I mean, Kaspersky seems reputable enough, and the URLs seemed legit, but… I figured it wouldn’t hurt to check around before mindlessly agreeing to anything. So, with the little reminder about how such files downloaded from shady places like Facebook can be harmful to my computer, I clicked the Discard button.

Facebook claims they’ve “saved” millions of people from malware with this approach. I suspect they just count everyone they flagged – whether it was a false positive or not. I am not one of the “saved.” After finding plenty of evidence that there were as many false positives and annoyances connected with this new(ish) Facebook “feature,” I backed on out – then deleted cache and cookies and logged back into my Facebook account without any issues.

I left them a not very charitable note. Unfortunately, I also mentioned my workaround.

As of this morning, they’ve blocked me from posting any links. (I could still post a photo of my middle finger and the words “Love you, Mark Z!” if I were feeling nasty, but no links.) I may be able to share others’s posts, including the ones of a questionable nature – apparently, nudity, hate speech, unvetted hystrionics, and the like are still not verboten.

fb-malware-bug02

And it’s not just the supposedly infested PC, of course – now it’s personal, and affects two PCs running different operating systems and different antivirus programs and my phone (running a third OS and different antimalware app):

fb-malware-bug01

Revenge for my suggesting that their security team was stupid and hitting the expired holiday eggnog too hard? (Seriously, I said that – but given the things Facebook says “Don’t violate our community standards” and suggests the rest of us just suck up and deal with, I don’t feel bad about it. I’m sure their security team isn’t comprised of people with below average IQs and I imagine if they HAD been hitting the old nog, they’d be in the lavatory now and not able to cause trouble in the first place!) I searched to see if maybe I could find a clue and whether I should be trying to muster an iota of contrition. I found only this:

How long will the block on my account last? Can it be lifted?

The block on your account could last between a few hours and a few days, depending on the situation. We can’t lift this block for any reason.

When the block is over, please slow down or stop this behavior (ex: send fewer messages each day, only tag people in photos they’re actually in). Otherwise, your account could be permanently disabled.

For more information on our policies, please review the Facebook Community Standards.

Come on, Facebook – the only “behavior” you could legitimately bitch about is my sending multiple support tickets, calling you stupid, and suggesting you were hitting the moldy eggnog. People do much worse than that, every day, and don’t get slapped for it. In fact, the rest of us get slapped – by you – for reporting them! (I suspect what really started the trouble was my sharing a picture of “hamdog.” Maimed and mutilated pitbulls, sick children being used for “Like” farming – no problem, right, Facebook? But laugh about “hamdog” and I’m going straight to Facebook jail. I see how you roll.)

Fine.  I’ll slow down with the support tickets and stop clicking the “no, your documentation’s not helpful, it sucks!” feedback when you lift the block, Facebook.

Oh, wait…you can’t do that. For any reason. Per your own rules. Hahahahaha. Stalemate.

What is it, a house-sized block of lead? What did I say yesterday about whining and ranting? Actually, I’m laughing. I’m not the least little bit angry about any of this. Social media makes trolls of us all, in the end. The whole thing is hysterically funny and they can just keep me in Facebook jail as long as they like. I’m reasonably sure that all my insults are going to a dead-letter box and being read by a robot. If there’s an actual human being reading one of six billion customer’s support tickets, I sincerely apologize if I’ve hurt a feeling I didn’t know you had. Really and truly.

I mean, it’s not as if you cared about my feelings when you sent me the refusal to “Verify” my author page and told me I wasn’t “notable enough” to be eligible, but no hard feelings.

fb-youre-not-notable

No, I mean it: Thank you, Facebook, for keeping me humble. Just don’t try to backpedal with the whole “trying to be sure they were created by the people and organizations they represent” – I sent in a copy of my driver’s license. Mark Z. had better not be shopping on my Amazon account.

Does anyone else think that line about “This decision doesn’t limit your ability to grow and develop your page or profile” is a little condescending, under the circumstances?

Meanwhile, I’ll just play my Facebook Dissidents Protest Playlist (maybe make it longer and more obnoxious, now that I have more time on my hands – I should probably open it up and make it collaborative, judging by the number of people telling me they’ve also served time in the Facebook penalty box for no discernable reason) and I will rattle my tin cup against the bars as I sing along loudly and off-key.

Of course I’m not leaving Facebook (okay, after this, they may kick me off!) – but a little break, a trial separation, some time to focus on other things, will not come amiss. I’m thinking of establishing my blog as a French Enlightenment “salon.” All are welcome to come and discuss the issues of the day, even Zuckerburg – IF he sends me a copy of his driver’s license.

 


Practical tip: To download a copy of your Facebook data, in anticipation of being summarily locked out, blocked, or prevented from doing anything without notice, go to Settings, then – right under “Temperature,” click the link to “Download a copy of your Facebook data.” They’ll send you an email when it’s ready. Check it after downloading it, to be sure it contains everything and is usable. Mine is only 119 MB, which I find hard to believe contains everything they say it does.


UPDATE: I can’t share these links ON Facebook, but you can help spread the word. One thing these antivirus “partners” of Facebook’s should understand: The current implementation makes their software look like malware. Facebook claims:

For the past year, we’ve been working with anti-malware companies like ESET, F-Secure, and Trend Micro to offer free malware cleanup software to people who use Facebook. Thanks to the collaboration with these companies, in the past three months we have helped clean up more than 2 million people’s computers that we detected were infected with malware when they connected to Facebook. In these cases, we present a cleanup tool that runs in the background while you continue using Facebook, and you get a notification when the scan is done to show you what it found.

(That’s from https://www.facebook.com/notes/facebook-security/protecting-millions-from-malware-with-cleanup-tools/10152836024620766/ for those who still think this IS a virus and we shouldn’t be blaming Facebook because our browsers have been hijacked. Read the notice and read the comments below it. As my dad would say, “Don’t break your arm patting yourself on the back, there,” Facebook. Add Kaspersky into the mix while you’re at it.)

While I got around the login block simply by clearing cache and cookies and taking the ban on posting links, others took a different route and have not been so lucky.

Facebook forced me to download their anti-malware, and my own antivirus gets knocked out

Facebook forcing users to download stupid malware removal tools

Facebook Randomly Forcing Users To Download Anti-Virus Software

 

You’ll see many reports from frustrated Facebook users on Twitter.

There are even indications that this “malware warning” and block are targeting specific users – NOT flagging “infected PCs”:

Don’t hold your breath for a fix any time soon. This has been going on since at least July.

 

Mitch sent me a post that shows they’ve tried this before: http://www.techydad.com/2013/02/the-facebook-mcafee-lockout/

Proof that it has nothing to do with “detecting malware on your PC”!!

Again, note, this is NOT a hijack, hack, trojan, etc – this is definitely Facebook and they are going to break their arms patting themselves on the back as they further anger their users: Read https://www.facebook.com/notes/facebook-security/protecting-millions-from-malware-with-cleanup-tools/10152836024620766/ for their own announcement!

Normally, I’d say “don’t read the comments!” but in this case, I think you’ll see that they are overwhelmingly negative and Facebook is making no effort to reach out and resolve the issues.

For further proof that Facebook regards its users as something akin to Skinner’s pigeons, read Wired’s article “outing” them for causing app crashes to test whether users were so loyal they’d find their own workarounds: http://www.wired.co.uk/news/archive/2016-01/05/wired-awake-5-january (Unfortunately, we ARE that addicted.)

 

 

HollyJahangiri

Holly Jahangiri is the author of Trockle; A Puppy, Not a Guppy; Innocents & Demons; and A New Leaf for Lyle. You can find her books on Amazon at http://amazon.com/author/hollyjahangiri. For more information on her children's books, please visit http://jahangiri.us/books.

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29 Responses to “Well Played, Facebook!”

  1. Mitch Mitchell
    Twitter:
    says:

    LOL! Bit the hand and it bit back… no, that metaphor doesn’t quite work does it? Well… I’m not really sure what to say about this one. I thought about trying to post this link on my page but if they decided I couldn’t access my site because of it I might cry (okay, I wouldn’t cry but I might smack myself for my contempt…)

    Let’s hope it all gets resolved pretty quickly so you can get back to being snarky & going after conservatives. lol
    Mitch Mitchell recently posted…Promoting Ourselves On Social Media – Take Two, TwitterMy Profile

  2. janice Wald
    Twitter:
    says:

    Hi Holly,
    Happy New Year and great post!
    I will link to you when I write about Facebook.
    Janice@@
    janice Wald recently posted…Never Make Grammar Mistakes Again–How to Use GrammarlyMy Profile

  3. Rummuser says:

    Nice to see this David and Goliath thing going on here! The G here is a D in India fighting what appears to be the whole country to get his Free Basics accepted, http://www.economist.com/news/business-and-finance/21685292-critics-argue-mark-zuckerbergs-generosity-cover-landgrab-facebooks-free-internet
    Rummuser recently posted…Clock Watching.My Profile

    • So are you for or against this “Free Basics” thing? Is it a good thing or a bad thing, do you think? I’m not sure I even understand all the issues. (A bit like “Net Neutrality” – my husband asked me, the other day, if I objected to my mobile provider granting faster streaming access to my cable provider, now that I can hook up to the living room DVR by phone, from anywhere, and watch my recorded shows. I’ll admit I’m still thinking that one through.)
      HollyJahangiri recently posted…Well Played, Facebook!My Profile

  4. Patricia Stoltey
    Twitter:
    says:

    Sometimes being blocked out of a social media account could turn into a blessing. I’d have at least an extra thirty minutes a day just from Facebook.
    Patricia Stoltey recently posted…A Day in the Life . . . of (and by) Mystery Author C. Hope ClarkMy Profile

  5. robin khokhar
    Twitter:
    says:

    Hi Holly,
    I think Facebook is already having access to many things They are knowing what sites we are using, what emails we are using and even what we are searching.
    And don’t know about the kaspersky but your post tells something important.
    Thanks for sharing.
    robin khokhar recently posted…Ideal Keyword Density for seoMy Profile

    • Haha…they think they know so much. Trust me, they don’t. They know things most people would be shocked to think about, but they do not know everything about us. IF they did, they’d know my PC has no virus or malware on it. Who’s trolling whom? 🙂

  6. I know what’s really got me peeved – I don’t care that I can’t post links to Facebook (it’s weird, but it’s forcing me to focus on other things, and that’s not at all bad!) – what’s making me righteously angry is the sheer hypocrisy. See this: https://www.facebook.com/TheJerusalemPost/videos/891624257625914/?pnref=story

    For the record, as far as I can tell, no one has reported any of my posts or photos for “violating community standards” and the reasons for the link ban are (presumably) as described in this post. BUT – having reported things in the past, and having seen Facebook’s completely inconsistent response, I do not doubt the claims in the Jerusalem Post’s video (above, in this comment). I’m not taking sides in the political conflict; I’m saying that both pages were equally reprehensible and the enforcement was blatantly one sided, and that’s not acceptable.
    HollyJahangiri recently posted…Slow BloggingMy Profile

  7. Thank you, Ma’am. I didn’t realize I could (and should) periodically download my FB data and store it locally, even after friends have been locked out. I assume it makes it easier to restore?

    I just initiated it – I don’t have nearly as much stuff as you probably have, but those comments on my private groups take a while to write, and represent stuff I’d hate to lose (at least 1% of it, anyway).

    Very kind of you to share – and I’ll remember about cache and cookie cleaning out.

    I do try to stay away from drama – because I can’t handle it AND write, and I like writing.

    There are plenty of people who create drama, and many other who, like you, will take it on when necessary. They won’t miss me.

    But there’s always those little misunderstandings…

    Best to be prepared.
    Alicia Butcher Ehrhardt recently posted…One way to read Pride’s Children for free: KOLLMy Profile

  8. satsuki says:

    Gosh, thank you so much for this. I did download the anti malware program but I didn’t install it yet.

  9. Obodo Charles says:

    Hi Holly,
    Facebook is becoming too manipulative for my liking, they have kind of become too powerful and wants to bully everybody to do their bidding, just recently their lawyers ordered a friend to pull down his website because it contains the word “Face” in the domain name, to me this sounds ridiculous. Hey, facebook please watch it!

  10. Ha Adolfo says:

    Thank you so much for writing this. We have suffered the same problem since May 14th, 2016. Tonight, we followed your instruction as how to “combat” with FB and got our nonprofit FB back, https://www.facebook.com/BasicNeedsFoundationInc/

    We found your site by reading Jack Yan page (his method did not work for us).

    Yes, we did everything that FB told us and installed all of the following software, but it did not resolve the issue:
    – Kaspersky scan
    – F-Secure scan
    – Trend Micro Scan
    – ESET scan
    – Microsoft security software

    and AVG per Jack Yan page.

    Then, we uninstalled all the above software, since none of them was working for us.

    Thank you again for helping us out.

  11. Petrus von Heericsson says:

    I have this problem too. Can’t acces my main profile.
    What can I do ?

    Please e-mail me ?

    • I outlined what worked for me, Petrus. If that doesn’t work, I have no idea what to do. Did you clear your browser cache and cookies? Restart?

      • Petrus von Heericsson says:

        Hi Holly

        I deleted cookies, emptied cache, REPLACED MY BROWSER, tried another browser, tried to log in with a Private Window, deleted Windows tempfiles… nothing helps.
        But from other PC’s, my friends can get into my account, if I give them the password. So they clearly have MY pc targeted, and MY PC has NO malware. Pretty sick behaviour by FB, obviously. They must have my IP address on some kind of blacklist, that’s all I can think of…

      • Sounds like it. When it happened to me, oddly enough, it also happened on my phone – so it was my account, not my PC. I’ve heard others say this, though, that family/friends could get into their account from a different PC. The problem, there, may be that FB has shut down your account to prevent such “odd behavior” (they temporarily do that to me when I add a new device or log in from an unexpected location – but then they just ask me a few security questions, because I have dual authentication set up they can also use a confirmation code from my phone, and they let me back in. So you may have two DIFFERENT problems at the same time – one, this malware nonsense – but two, something actually designed to protect YOU from hackers.

      • Petrus von Heericsson says:

        Haha found a solution.

        Use ADWcleaner (open source software) and all the other stuff, and it works !!

        At least, that’s what I think did the trick. Turns out I had a browser extention thingie I didn’t even know about. It had renamed itself to a Mozilla executable.

        Praise Scientific Method 🙂

      • I’m just glad you found a solution! Thanks for letting me know!
        HollyJahangiri recently posted…Oven FireMy Profile

      • Try using a proxy server.
        HollyJahangiri recently posted…Oven FireMy Profile

  12. I don’t know about “smarter,” but warier? Less desperate to access my account? More instantaneously annoyed? Had more faith in my chosen (and paid for) antivirus program?

  13. That’s really not what I said… but go check out Janice’s blog, anyway.
    HollyJahangiri recently posted…Don’t We Ever Grow Weary of Fighting?My Profile

Trackbacks/Pingbacks

  1. Facebook forced me to download their anti-malware, and my own antivirus gets knocked out « Jack Yan: the Persuader Blog - […] did a few days later. She was smarter than me: she didn’t download the anti-malware malware. Have a read…
  2. Facebook Tried to Force Me To Download A Program - […] Well played, Facebook. […]
  3. This is How Facebook Can Always Help You Blog Better - […] Facebook makes sure using their site doesn’t put malware on your computer according to blogger Holly Jahangiri. […]

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