Can’t Answer Incoming Call from Lock Screen After Android 9 Update?

Aug 16, 2019 | Technical & How-To, Technology

phone

OneUI

How to Fix the Problem: Enable Assistant menu > Single tap to swipe

Assistant menuSingle tap to swipe

  1. Go to Settings > Accessibility > Interaction and dexterity > Assistant menu

NOTE: On Samsung Galaxy Note 9, a long press on Accessibility takes you to Interaction and Dexterity. Likewise, a long press on Interaction and dexterity takes you to the third screen, below. Slide the switch to enable Assistant menu as shown.

First Android settings menu. Long press on Accessibility from this screen.  Android Accessibility Settings menu. Long press Interaction and dexterity to access more options. Android Interaction and dexterity menu. Enable Assistant menu, then long press on it to access more options.

  1. Long press on Assistant menu, after enabling it.
  2. Enable Single tap to swipe.

Android Assistant menu options. Enable Single tap to swipe.

  1. To lose the floating Assistant menu (the circle with four squares, shown below) without turning the feature off, go to the Home screen then press and hold the icon until an X appears at the top or bottom of your screen (hard to screenshot this one, so just watch for it), and drag the Assistant menu icon to it and drop it on the X.

An image showing the Assistant menu floating near the top of the Home screen, for identification. Press and hold, then drag it over the X when an X appears on the screen, if you want to hide it.

UPDATE – Why Does Samsung Do The Things They Do??

at least

  1. Go to: Settings > Accessibility > Interaction and dexterity.
  2. Toggle on Assistant menu, then tap the text to see detailed options.
  3. Find Single tap to swipe and toggle it on.  The assistant menu will be enabled.

callsNOTEUPDATE

Holly Jahangiri

Holly Jahangiri is the author of Trockle, illustrated by Jordan Vinyard; A Puppy, Not a Guppy, illustrated by Ryan Shaw; and the newest release: A New Leaf for Lyle, illustrated by Carrie Salazar. She draws inspiration from her family, from her own childhood adventures (some of which only happened in her overactive imagination), and from readers both young and young-at-heart. She lives in Houston, Texas, with her husband, J.J., whose love and encouragement make writing books twice the fun.

16 Comments

  1. Lüv Sürya
    Lüv Sürya on August 17, 2019 at 7:11 pm

    Although, I’m not on Android platform but thank you for the information and making the software better.

    • Holly Jahangiri
      Holly Jahangiri on August 22, 2019 at 9:19 pm

      My pleasure! Thank you for reading (and sharing with friends who don’t have Siri!)

  2. Lüv Sürya
    Lüv Sürya on August 17, 2019 at 7:11 pm

    Although, I’m not on Android platform but thank you for the information and making the software better.

    • Holly Jahangiri
      Holly Jahangiri on August 22, 2019 at 9:19 pm

      My pleasure! Thank you for reading (and sharing with friends who don’t have Siri!)

  3. Mitch Mitchell
    Mitch Mitchell on August 22, 2019 at 8:45 pm

    I guess I’m lucky to have the Galaxy S9 because my update worked just fine. Still, you’re being helpful; what a nice lady you are! 🙂

    • Holly Jahangiri
      Holly Jahangiri on September 3, 2019 at 9:49 am

      I try. 😉 And my dad has an iPhone. He’s had a similar issue with it, and had to do a hard restart. That clue set me on a path to discovering the ACTUAL solution for Samsung Galaxy users (I think this IS related to the OneUI interface.)

  4. Mitch Mitchell
    Mitch Mitchell on August 22, 2019 at 8:45 pm

    I guess I’m lucky to have the Galaxy S9 because my update worked just fine. Still, you’re being helpful; what a nice lady you are! 🙂

    • Holly Jahangiri
      Holly Jahangiri on September 3, 2019 at 9:49 am

      I try. 😉 And my dad has an iPhone. He’s had a similar issue with it, and had to do a hard restart. That clue set me on a path to discovering the ACTUAL solution for Samsung Galaxy users (I think this IS related to the OneUI interface.)

  5. Abhishek Balani
    Abhishek Balani on August 24, 2019 at 6:45 am

    I guess, now I know where to come if I face a problem with my phone. 🙂

    • Holly Jahangiri
      Holly Jahangiri on September 2, 2019 at 3:06 pm

      Um, anywhere but here? LOL

  6. Abhishek Balani
    Abhishek Balani on August 24, 2019 at 6:45 am

    I guess, now I know where to come if I face a problem with my phone. 🙂

    • Holly Jahangiri
      Holly Jahangiri on September 2, 2019 at 3:06 pm

      Um, anywhere but here? LOL

 

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